Returns and Refunds.
Not happy with what you received? We're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies. This typically takes 5-10 business days, depending on your bank.
Items on sale
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Shipping
To return your product, you should mail your product to:
Aa Studio Ltd.
57 Fitzroy Road
NW1 8TP, London
United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Condition of returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contact us
If you have any further questions on how to return your item to us, please contact us.
Last updated on July 29, 2024
